Cancellation Policy
Order Cancellation
At Cocoleas Store, we understand that plans can change, and you may need to cancel an order. Our cancellation policy aims to provide flexibility while ensuring that orders are processed promptly.
How to Cancel an Order
If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped.
Cancellation Requests
To request a cancellation, please email our customer service team at:
Email: [email protected]
Please include your order number and the reason for cancellation in your request.
Cancellation Timeframe
If you request to cancel your order within 24 hours of placing it, we will cancel the order and issue a full refund.
Custom Orders
Custom-made products are non-cancellable once the production process has begun. Please double-check all details before confirming your custom order.
Refunds for Canceled Orders
Refunds for canceled orders will be processed within 7-10 business days and returned to the original payment method used at checkout.
Contact Us
If you have any questions about our cancellation policy, please reach out to us:
Email: [email protected]
Address: 826 W Laraway Rd, New Lenox, IL 60451, USA
Thank you for shopping with Cocoleas Store. We appreciate your business and are here to assist you with any concerns.