FAQs
How Do I Place My Order?
Placing an order is simple! Just select your preferred product and style on the product page, click the “Add To Cart” button, and follow the steps to complete your purchase. Once your order is placed, we’ll begin processing it and notify you when it’s on its way!
How Long Will It Take To Ship My Order?
Our orders typically ship within 5 to 10 business days. For international orders, please allow an additional 1 to 2 weeks for transit.
Why Isn’t My Tracking Number Working?
Tracking numbers may take 1-2 business days to become active in the carrier’s system. In rare cases, the carrier may experience delays or lose an order. If your tracking number remains inactive for a few days, please contact the shipping carrier for more information.
What Should I Do If My Order Is Late?
Domestic orders usually arrive within 5 to 10 business days, while international orders take an additional 1 to 2 weeks. If your order has not arrived after 10 business days (domestic) or 20 business days (international), please contact us, and we’ll assist you in tracking your order.
Payment
What Payment Methods Do You Accept?
We accept Visa, Mastercard, and PayPal for your convenience.
When Will My Card Be Charged?
Your card will be charged right after your order is successfully placed.
How Secure Is My Personal Information?
We take your privacy and security very seriously. At Cocoleas Store, we use industry-standard security measures to protect your personal information during the checkout process.
All payment information is encrypted using Secure Socket Layer (SSL) technology, ensuring your credit card details are securely transmitted and not stored after your purchase.
If you have any further questions, don’t hesitate to reach out to us at [email protected].